Returns & Exchanges

At Cadena Collective, we want you to love your artisanal fashion pieces, which is why we offer a 30-day window for returns or exchanges on all unworn items. Ensure all original tags are attached and the garment remains in its original condition to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Carefully pack the items in their original packaging, ensuring the invoice is included and the products are protected to prevent damage during transit.

• 3.
  Ship It Back

  Download and print the prepaid shipping label provided via email, attach it securely to your package, and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund or ship out your exchange within 5-7 business days.